clipper card balance refund

A: Fire off an e-mail to clipper@bayareametro.gov. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Clipper App. H*2T0T3415Rf& And Metro card. I would love to consolidate all the cards into one card. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Will the toll lanes reduce traffic jams? 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. /Tx BMC https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. H*2T0T3415Rf& 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g All Access Digital offer for just 99 cents! IMPORTANT: Clipper cards will hold funds for . /Tx BMC /Tx BMC Describe the situation, including your account information. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. H*2T0T3415Rf& Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Min of $5. $15.29. /Tx BMC Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Transit pass . If you purchased your Clipper card from a retail location, confirm that the provider activated the card. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Registering your card protects your card balance and allows you to set up an online account. Each Smart Pass user only gets one replacement per calendar year. If your card is registered, contact us so we can block your card from further use. EMC Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. The refundmay take 4-6 weeks to process. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* EMC EMC Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. 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Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. For more information, please refer to our pre-tax payroll deduction web page. H*2T0T341f& Clipper says it does not take funds away, even if the card goes unused for years. Ticket Refunds. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Visit our VTA Smart Pass page for more information. That will show you the cost of each trip. Can I have more than one card in my Clipper account? /Tx BMC H*2T0T341f& If you ever lose your card, well replace it and restore your value for a $3 fee. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For faster replacement, you also can pick up your replacement card at an in-person service location. The site navigation utilizes arrow, enter, escape, and space bar key commands. I only pray theyre still there. 0 0 10.146 10.364 re Location of mushroom dispensaries in Oakland? Skip top navigation. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. For three bucks, just consider it a cheap souvenir. f EMC I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. You can have multiple adult cards associated with a single account. What do you recommend for getting this resolved? endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. New to Clipper? Only registered Clipper cards, are available for refunds. Paper tickets balances cannot be transferred onto a Clipper card. /Tx BMC endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . /Tx BMC Clipper cards will hold a maximum of $300. Learn more about our privacy policy. H*2T0T3415Rf& endstream endobj startxref 0 %%EOF 332 0 obj <>stream EMC If a Clipper card is not used for six months, it can be deactivated. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Your session is about to expire due to inactivity. Learn More about the future of clipper (external link). Opens in new window. Then take a long joy ride on Caltrains. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. What should I do if my card is lost or stolen? Options to Oakland Airport from Union Square. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Hope this doesn't break the bank for you. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. You will get a check in the mail at the address you provide. H*2T0T3415Rf& endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards are eligible for refunds. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). safe parking at hotels near Oakland Airport?? The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. -=9&_j?N3?vjUaFXpJ| To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. The Go Pass is also available to graduate students until December 31,2022*. 0 0 10.146 10.364 re Pay With Station Agents can also provide pre-addressed envelopes to Treasury. If your card is registered, contact us so we can block your card from further use. BARTs Treasury Department will then process the refund. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. EMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Mail the ticket(s)toBART's Treasury Department. If you have a question, please call (510) 464-6841. It's just $3. /Tx BMC Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. They are. 0 0 10.1455 10.364 re To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. A: No. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Use the app to manage your cards. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Can I have more than one card in my Clipper account? The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. 0 6 o Discover . I no longer need to use Clipper. If your card is registered, contact us so we can block your card from further use. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. E\\y\F@B.THH!*o* BART will also refund full unused paratransit ticket books. BART will refund tickets with a remaining value greater than $1.00. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Add value, set up autoload, and check your balance! /Tx BMC For details about how to apply for a refund, download theClipper Cancellation Form. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Roadshow. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. How can I check my card balance or how much I was charged for a trip? Clipper is a regional transit card that can be used on all transit in the Bay Area. A reader in a prior column thought $300 had disappeared from an account. E\i\\ Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. One beep means you have tagged on, and two beeps mean you have tagged off. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. /Tx BMC If this happens at any time, please call Clipper at 877.878.8883 for a refund. /Tx BMC endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Warriors Ferry / Chase Center Service Clipper's on your phone! A reader in a prior column thought $300 had disappeared from an account. EMC Need to Order a Clippercard? endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream There is a 50 cent surcharge per trip for paper tickets. If you ever lose your card, well replace it and restore your value for a $3 fee. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If you forget to tag on and/or off, you will be subject to citation. Pay it forward. No service to Chase Center atthis time,stay tuned for updates. Otherwise, you will be logged out automatically. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. EMC EMC Many of the cards have about $50 on them, but a couple have about $200. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.clippercard.com/ClipperWeb/pay-with-phone. H*2T0T341f& Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Riders have 2 options for getting a refund: I havent needed to use it in that time. f Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. 0.749023 g The old website used to show added values, ready to be activated, but no longer does. Key Clipper information translated to Spanish. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Minimum monthly payments are required. endstream endobj 224 0 obj <>stream And my Oyster card. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. HD 0UR K(EP%xg:#6(=VU-zTqwn?p You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. You can add value, see what's on your card, and see recent transactions. 0 0 10.1455 10.364 re I have a whole collection of stored value transit cards from many places! QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Unfortunately, the Clipper Card doesn't allow that. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream If unsuccessful, your Clipper card may be defective or damaged. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Otherwise, you will be logged out automatically. Left and right arrows move across top level links and expand / close menus in sub levels. f /Tx BMC The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. However, each Go Pass user will only get two replacements per calendar year. /Tx BMC for more info). You wrote about Clipper freezing accounts. o American Express Is there a way to purchase the card without paying the fee? EMC The Go Pass is valid for thecalendar year: from January 1through December31. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Email clipper@bayareametro.gov. 0.749023 g 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. For more information, including fines, please see Caltrain's fare evasion policy. This is the version of our website addressed to speakers of English in the United States. E\\y\F@B.THH!*o* In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. The other option is a refund. EMC Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. My spouse, relative, or close friend needs help managing their registered Clipper card. You can have multiple adult cards associated with a single account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream But the other way is get you $$ back is to understand why they charged $3 in the first place. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. But alas, no longer on bART as they now wont let you exit like they used to. We contacted Clipper and were instructed to write letters to get the refund on two cards. For more information, call the BART Treasury at (510) 464-6841. Your session is about to expire due to inactivity. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream For defective cards, no fees will be charged. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Q&A: Highway 101 express lanes opened Friday. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Pay With endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets submitted for refund must have been purchased by cash or debit card. We recommend that you do. If you forget to tag on and/or off, you will be subject to citation. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. No they don't keep cash at the stations. /Tx BMC 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Stanford University. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Add only that total amount to your card. H237402VH2P0P04341Qf& The check may take 4-6 weeks. If you are still having trouble with your Go Pass, please contact us at. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Pay With Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. So what you could do is to rack up a negative balance to offset the $3 fee. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. f Be sure to review the paper ticket fare chart at the station. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream It is not available to students or postdoctoral scholars at this time. But nobody did. I'd calculate your estimated usage and only put that amount on the card. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Transit pass refunds are subject to transit agency approval. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Clipper saves money. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Treasury will mail you a check. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. New. Registering your card protects your card balance and allows you to set up an online account. Registration is easy, and its free. $16.99 10% off. Clipper is the all-in-one transit card for the Bay Area. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P A Station Agent canhelp process a ticket refund request. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. EMC EMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Opens in new window. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. BART will refundpaper ticketswith a remaining value greater than $1.00. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Eventually, we got the refund. He started his journalism career as a sports editor in Iowa in 1975. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. /Tx BMC I dont think you can get back the basic Suica fee either. /Tx BMC Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Getting dinner in Oakland this Fridaywill I get robbed? 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. /Tx BMC Learn More Please note that, Caltrain has a proof-of-payment system for fare enforcement.