As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Where can I find my AFL Membership number? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Why can my friends (invitees) only purchase the held tickets one at a time? Please ask your friend to check their junk mail. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. By clicking this link, a web page will be displayed containing your ticket. . Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. You may be required to submit to a search of your person and/or possessions before entering the event. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Tickets will be available to purchase, once onsale, through Ticketek. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Sell tickets directly from your Ticketek Account. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. details of the event including: name, date, time and venue. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. This means that for each event, tickets become available in order of best seating according to the promoter. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What happens if my tickets do not arrive in time? On some occasions seats are released closer to the event. I've been invited to purchase held seats by my friend, how many seats can I purchase? Full Ticketek Refundable terms and conditions of sale can be viewed here. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. When will I receive my club of support merchandise pack? Where do I select Mobile Ticket delivery? Can I request a partial refund on my purchase if I have selected Refundable tickets? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. You can access specific privacy information for Friend Spotter . When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Your confirmation email will include all of your delivery details, plus your customer information. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity.
Can I still access the full site on my phone if I need to? Do I have to save my credit or debit card details? Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. The mobile number provided will be sent your mobile ticket/s 8. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. My address has changed. 1 0 obj
This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Enter the required information in the fields provided. Will I see personalised content on the mobile site? Can I use more than one Ticketek Gift Voucher in the same transaction? Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Ticketek may not replace tickets where seating is unallocated (general admission tickets). AFL Membership will provide match-specific information about the ticket redemption process prior to each game. You may also wish to consider taking out a relevant insurance policy to . They will be assigned the next two seats along (next to Invitee A). You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. What if a show is cancelled or postponed? We do not send tickets to PO Boxes or business addresses. Proof of purchase may be required for any refund or exchange. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. You can purchase and reserve tickets in any combination up to the ticket limit for the event. There was a problem with the email server that the message was sent to. When attending the event ensure you can present your card on request. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Change My Location
Invitee B purchases the two seats they were assigned at step (b). What does General Admission (GA) mean? It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. We liaise closely with event organisers on matters related to ticket scalping. No, the credit card pre-fill feature simply gives you the option to save your card details. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. You will need to provide some form of ID so that staff can access your Ticketek account details. %
Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Do I need to add to Passbook to gain entry into the venue? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Please be aware your membership number will never change throughout your years of membership. This is so we can show you upcoming events in your vicinity. In most cases, a GA ticket is a standing floor ticket. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. How do I find out the expiry date of my Ticketek Gift Voucher? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Version 5.22 B82 R0 The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. All members will have access to buy at the same time. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. In most cases, tickets must be returned to the place where they were purchased. Ticketek may charge a reasonable fee for the replacement of tickets. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. If you arrive late, you may not be admitted until a suitable break in the event. How do I check the balance of my Gift Voucher? However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. This allows the Friend Spotter feature to link your seat location with your Facebook friends. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Select your desired area, then select the $0 member ticket. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? There was a spelling mistake in the email address entered. Please comply with any stated ticket limit for this event. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. You will receive an Order Confirmation via email immediately. n& ^!$xsC1
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8p^38 |w _>c*)iS. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion.