vivid seats refund

This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Privacy Policy and Live Chat - Vivid Seats An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. 2021 Vivid Seats Ltd. All rights reserved. Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. For listings with no designated delivery method, tickets will typically be shipped by UPS. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Credits expire on December 31, 2022. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. To stay up-to-date on the events status, monitor the venues website from time to time. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. The event kept getting postponed and now he cant get his money back. What should I do? . You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. Vivid Seats LLC | Complaints | Better Business Bureau Profile Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. It offers peace of mind, safety and security., Yeah, sure. After Dax Shepard asked her about her musical chairs relationship situation. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Glossary of Common Industry Terms. No Refunds Tickets | Vivid Seats If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. should have advocated for him instead of rolling over. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. Youll also connect with other readers who want to make the world a better place. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. All sales are final; there are no cancellations, returns, or exchanges. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. *Sorry, there was a problem signing you up. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. No proof is requested. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. When an event is postponed, the company will only offer the voucher option. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Thats not funny. The AAAs rules are available at www.adr.org. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). You do not have to do anything to receive this credit. Whats going on here? Did we mention it's free? You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. For more information, see the settlement website. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. When an event cancels, we will always send you a notice via email with the applicable terms and options. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Were always here to help. I couldnt even find out if they offered a credit or refund, he says. E-tickets Within a few minutes of placing your order. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. We are dedicated to making sure every customer is satisfied. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Business Profile for Vivid Seats LLC - Better Business Bureau The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Delivery method is not indicative of the type of ticket. . If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Breaking down the contenders in the seasons most unpredictable Oscar race. According to this tweet, if you want a refund check your email for official information.. Cinemark probably wont reopen until July, according to the L.A. Times. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. . The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. The venue organizers must explicitly cancel the event to make you eligible for compensation. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Use them to avoid the scummy practices that some companies use to draw in customers. As our Sales Terms and Conditions state, all sales are final. So, first and foremost, please look for (and look to) this email notice. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Did the company have to return Himbergers money? Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. . YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. I contacted Vivid Seats on Himbergers behalf about his event tickets. Why cant I get one? If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Where is it? Badge. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. Terms of Service apply. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. . How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. See the updated dates below. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. How Do I Find Out if the Event Is Canceled or Postponed? Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. If a re-issue is not possible, you will be refunded the re-issue fee. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. But a couple of days before, the venue canceled the show. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. . But whats this $452 bill? Many tickets are accessible only through display via a mobile device. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Now it wont refund my $3,606. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Events may be canceled by the team, venue, performer, or promoter. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Box Office . But he couldnt get through to anyone at Vivid Seats. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement If you need help with any problem,please contact us through this form. The parties are not required to exchange selection lists. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. Shoots Twice (Hockey) Unfortunately, no. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Nellis, et al. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. DoNotPay Can Be Your Little Swiss Army App. You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. We will not be opening our Texas theaters this weekend, they tweeted. info@TicketPurchaseSettlement.com. What do I do if my event is cancelled? How do I get my compensation? A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. DoNotPay can help you sue the company in small claims court. So, first and foremost, please look for (and look to) this email notice. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group.