item not as described ebay return shipping

I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Then and only then you give a refund for the item. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Very unfair on seller and ebay part. Print an eBay return label Tip Covers your purchase price plus original shipping on virtually all items. This is a win win for both of us. I have reported the buyers, but I still have all 12 returns counting against me. Purchase shipping insurance for your items Its well worth the money! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. PDF Seller Protections: We Have Your Back. - eBay Inc Not to do partial returns I have learned that none of my items are shipped without insurance. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Seller with 11000 feedback. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. 1. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You are describing the old rules the rules changed a few months ago. Within our return policy, we state that return shipping is paid by the buyer. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Tip In such cases, the responsibility for the costs of the return is according to the sellers policy. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Just go to the ResolutionCenter and let us know. Oh, Ship! If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Were not perfect and we can make mistakes. I can only put it in the listing. Your email address will not be published. 01:47 PM But they don't have to disrupt your businessor your profits. Message 3 of 7 latest reply 1 Helpful But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Your email address will not be published. You'll receive the return shipping label credit on your monthly invoice. 3. eBay will review your case and get back to you within 48 hours. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. This is something I have saved as a document and I just copy and paste it into all of my listings. Do I need to pay extra for the eBay Money Back Guarantee? Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Check out this video to understand how dimensional weight is measured when shipping. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Depending on your return policy, this may or may not include the original shipping cost. If the problem is small, I take advantage of the eBay partial refund policy. That is assuming the item is truly Not as Described. They claim they are not responsible for damage during shipment, and imply that I lost the part. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. The eBay Money Back Guarantee is not a product warranty. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. So would all sellers. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. naM fo elsI. For example, you may haveopted to automatically accept return requests. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. It was an auction that I won. You can always report the buyer later for misusing the MBG. Take a front, back, side, and inside view of your item. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. And this is my fault? If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Having an accurate listing description is so important, especially if you are selling used items like I am. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If, after a few days, youre not happy with the sellers resolution, were here to help. Refund the buyer, the buyer keeps the item. Your order guaranteed or your money refunded - eBay You can chat with other sellers about anything to do with running a business on eBay. Welcome to the Shipping board! How to set up a return policy - eBay If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Take great pictures! Report the buyer when you issue the refund through the eBay returns flow resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. SelectExamples of alternative shipping arrangements below for more information. Since last Fall, a Top Rated Seller does not need proof. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. After contacting the seller, it's up to you whether you want eBay to step in. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. I find that if an item sells once, it will again. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. 01-08-2020 Returns cannot be closed at the request of a seller. Before you can send an item back to the seller, youneed to start a return. So having a returns policy can give you a competitive advantage. When the seller replies, we'll send you an email with details of the next steps. How long should I give a seller to fix the problem before I contact eBay? How long should I give a seller to fix the problem before I contact eBay? If they are rude or threatening to you, do not retaliate. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Let the seller know how they can help resolve the problem. It covers purchases paid with PayPal and most other electronic payment methods. Offer customers 30 day refund policy because EBay is always going to side with customers. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. If you havent received an item, we usually refund your money immediately via PayPal. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. My second reason for taking photographs of the items I ship? Many buyers only make purchases from sellers that offer a returns policy. Something went wrong. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I cant make the buyer read it! Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Select your reason for closing the return from the dropdown, and add details if you want to. If youre a reseller in 2023, you can find deals on items in many places. Sorry it happened to you , but ebay does not care about us sellers. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. What does the eBay Money Back Guarantee cover? When a buyer opens a return request the funds related to the sale may be put on hold. This doesnt happen often, but it has happened! Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If we're asked to step in to help, we may ask the buyer to return the item to you. Item not as described but seller refuses to refund - eBay Disclaimer. If you know me, you know Im not one of those people. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. No. If you're responsible for return shipping. 11:35 AM. Some business equipment categories that may be covered by the. This was one of those times I was pretty happy I had taken photographs while I was packing it. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? However, it does happen and when it does, I have to deal with it as best as I can. 1. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. It is in the return interface, as the seller reports a buyer for being a bad buyer. Check out our FREE intro Workshop! Youll need to ship the item back before the date stated in this email. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Make a point to take action on your listings to avoid unwanted returns. Find the item under Returns and canceled orders. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Too many of those and their returns ability will be hindered. Shipping has definitely been delayed with everything going on. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Do not refund until your item is back to you. There are two categories of return requests from customers: 1. Copyright 1995-2023 eBay Inc. All Rights Reserved. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Open a case and try to work things out with the seller. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Research your model before purchasing this because there will be no returns for buying the wrong item. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Good luck! We guarantee that you will get the item you ordered or get your money back. If the seller wont cover the cost, let us know by asking eBay to step in. Return Claim "Not As Described"? What Do You Do? - eBay Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. I am a buyer. Refund the buyer and get the item back. I have details about my terms with shipping, returns, freight shipping, and refunds. Your eBay buyer claimed the item was not as described.